Frequently asked questions by drivers

Frequently asked questions by passengers

  • How do I book a ride?

    Open the caby app
    Enter your pickup destination in the “Pickup” box. The app may also use your phone’s GPS to automatically prefill your pick up location
    Enter you desired destination in the “Drop off” box.
    Choose your vehicle of choice
    Press the confirm button.
    Select number of passengers and include any notes to drivers
    Your ride is booked your request is being sent to the nearest driver

  • What is your fare?

    Fares may vary base on vehicle selection to get an exact break down of your fare please go to rate card within your app and choose your vehicle to view your fare

  • Is there a cancellation fee

    Yes there is please refer to our cancellation policy to get full details

  • Can I pay with credit card?

    Yes you can we accept both visa and MasterCard

  • How does the wallet feature work?

    Our wallet feature allows you to safely transfer money from your credit card unto our wallet which allows for cashless payments no need for cash or credit card only you mobile phone is required

  • Can I book a ride for later or next week?

    Yes you can caby allows you to book a ride for now, later in the day or at a future date

  • What is the SOS emergency button?

    When selected during an emergency an emergency alert is sent to our dispatch center for response. When this is done we shall immediately initiate contact with passenger if contact is not made the TTPS is contacted with relevant details

  • Can I tip my driver?

    Yes you can but remember tipping is not mandatory it just shows appreciation for a job well done

  • Can I book a trip with multiple stops?

    No this option is presently unavailable but we intend to implement such at a later date

  • Can I request a specific driver?

    No our platform can only match you with the nearest driver to your location and not to a specific driver

  • What areas of Trinidad and Tobago do Caby operate?

    Caby provide it services to all areas Trinidad and Tobago but this is base on driver availability and booking times

  • Why is it necessary to rate my driver

    Feedback allows for better quality of service your feedback matters to us and we are constantly and consistently working to provide the best possible service available.